Returns & Refurbishment

The UK’s leading Floorcare and SDA returns specialists

Why use AP Taylor

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Years EXPERIENCE

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STAFF

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Sq Ft SPACE

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RETURNS per year

Returns

We are the number one choice partner for the leading retailers and manufacturers due to our ability to plan and implement bespoke returns solutions that cover all of our clients’ needs.

Collection & unit check

All products are collected by our own transport company from single items to bulk containers. We can guarantee to save our clients money on their current transport service.

All items are bought back to our warehouse for a unit check and discrepancy report which is provided to our clients within agreed timescales.

Basic analysis

Working with our clients we agree on the basic level of reporting needed for each return to include the vital information required.

Enhanced inspection

Using our vast range of returns experience our technical team are able to produce in depth fault reports showing customer habits and component level fault analysis.

These reports are vital for our clients to rectify production errors in China.

Refurbishment

With over 50 bench technicians we have a vast amount of experience in this sector. Due to this we’re able to achieve a high re use rate that is one of the highest in the UK. Clients know that by partnering with AP Taylor Ltd, not only do they receive the vital information they require whilst achieving maximum revenue, they know they’re working with an accredited AATF that exceeds both government and E.A re use targets.

In-house refurbishment

Our trained technicians follow an extensive training plan to ensure that our refurbished stock is of the highest quality.

Adhering to any guidelines set by our clients while also using harvested parts from unworkable machines to ensure the minimum waste.

Warranty

All of our refurbished products carry a one year guarantee for complete peace of mind.

Brand protection

All our refurbished products follow the strict instructions agreed with our clients in advance. Any customer care phone numbers are removed from the box, product and instruction book.

The product is clearly marked as a refurbished product and communicated to our client’s customer care team to ensure that no refurbished product is ever returned for a refund, replacement or exchange. Where required we de-brand all brand names from the product also.

Processing & booking-in of all units

Fault finding & basic level reporting

Secondary fault finding & in-depth analysis

We only use our own collection service

In-house refurbishment by qualified technicians

Targeted channel sales for brand protection